How long will dispatch take?
Please allow up to 10 business days for your order to be dispatched. If you need your order sooner, you will be able to select Priority Dispatch & Express Post at the checkout - this option allows you to jump the queue and have the order sent out sooner.
Do you ship internationally?
During the sale, we can only ship to the countries with shipping rates already set up (NZ, USA, Canada, Singapore and Malaysia). Unfortunately due to the volume of orders to process, we will be unable to provide shipping quotes to ship to any other country.
Can I collect my order?
Yes! Local pickup will be available from our Perth showroom in Wangara. Please wait until you have received your Pickup Ready email before coming to collect. If you turn up without that email, your order will not be ready.
We have limited storage space so pickups will be done in batches. We ask that once your order is ready, you collect as promptly as possible. If you need your collection order in a hurry, please email us at support@adventuresnacks.com.au and we can add on the $6 Priority Dispatch fee which will bump your order to the front of the queue.
Our showroom is also open on Saturday 15 June 9am - 12pm for pickups and shopping in store. More info on our showroom can be found here.
Can I use a discount code or Loyalty Points code?
No, sale prices will be as marked and no further discounts apply. You will still earn points though, to use at a later date.
Can I add something to my order or make a change?
Due to the large volume of orders, and to ensure dispatch is as smooth as possible, we cannot guarantee we can add to, or change, orders. Stock will sell fast, so we recommend placing a separate order if there are additional items you would like. Orders cannot be combined, and will be sent separately.
Can I cancel my sale order?
All sales, once processed, are considered final so please check your order and details before processing your payment. Our regular cancellation policy applies - find it here.
What happens if I order something that is on Pre-Order?
Orders containing pre-orders will be held until the pre-order items arrive and will be sent altogether. If you need some items sooner, please place separate orders.
The item I want is sold out. Will products be restocked during the sale?
Due to the nature of the sale, we expect some items to sell fast. We have stocked up as much as possible but inevitably things will sell out. There are not likely to be restocks during the sale.
What does Final Sale on a product mean?
Some clearance items will be marked as Final Sale. No returns or exchanges can be made on these items so please choose carefully.
Can I use Afterpay in the sale?
Yes! Our regular minimum spend of $80 to use Afterpay applies.
