Frequently Asked Questions

Shipping

We offer free standard shipping on orders over $150 (Australia-wide).

For orders under $150, Standard Post is a flat $9.95.

Express Post starts at $15.95 and is based on weight. The price will be calculated in the checkout.

We ship to New Zealand, Malaysia and Singapore - postage price is based on weight and will be calculated in the checkout.

For all other countries, contact us for a quote.

We will endeavour to pack your order and get it out as fast as possible (usually the next business day). Then, it’s over to Australia Post, or one of our other carriers. Orders are coming from Perth, Western Australia so depending how far away you are, the delivery time will differ.

Yes, local pickup is available from our showroom in Wangara (6065) in Perth.  You can select this option at the checkout, and we will email you with pickup details once your order is ready.  Pickups are able to be made on Mondays and Thursdays only, from 9am - 12pm.

Returns

Please see our Returns and Exchanges page for our policy.

Pre-Order

Occasionally we will list items for sale which have not yet arrived. This allows you to secure the stock, and the order will be sent out as soon as we get the stock in.  If an item is on Pre-Order, this will be noted near the top of the product description, as well as next to the colour listing in the drop-down box.  An estimated shipping date is given - however this is our best estimate and can be influenced by factors outside of our control.  

If your order contains a Pre-Order item, the whole order will be held until the item/s arrive and then sent out altogether.  We do not split orders - if you need in-stock items sooner, you will need to place a separate order with those items so they can be sent straight away.

Other

You can pay via credit card, PayPal, AfterPay, Laybuy or ApplePay.