FAQ

How much is shipping?

We offer free standard shipping on orders over $130 (Australia-wide).

For orders under $130, postage within Australia is a flat $9.95 per order for standard delivery ($12.95 for PO Box/Parcel Lockers), or $15.95 per order for express post.   

Please note orders are shipped from Perth, so shipping times will vary. 

 

Do you ship internationally?

Not at this stage, but we are looking into it. If you are outside Australia and interested in purchasing, contact us and we’ll see what we can do.

 

How long does shipping take?

We will endeavour to pack your order and get it out as fast as possible (usually the next business day). Then, it’s over to Australia Post, or one of our other carriers. Orders are coming from Perth, Western Australia so depending how far away you are, the delivery time will differ.

 

Do you offer local pickup?

Yes we do, from our warehouse in Gnangara in Perth.  Just choose the local pickup option at the checkout and we'll be in touch via email once your order is ready for collection.

 

The item I want is on Pre-Order, what does this mean?

Occasionally we will list items for sale which have not yet arrived. This allows you to secure the stock, and the order will be sent out as soon as we get the stock in.  If an item is on Pre-Order, this will be noted near the top of the product description, as well as next to the colour listing in the drop-down box.  An estimated shipping date is given - however this is our best estimate and can be influenced by factors outside of our control.  

If your order contains a Pre-Order item, the whole order will be held until the item/s arrive and then sent out altogether.  We do not split orders - if you need in-stock items sooner, you will need to place a separate order with those items so they can be sent straight away.

 

What payment methods do you offer?

 You can pay via credit card, PayPal or AfterPay (buy now, pay later).

 

What is your Returns Policy?

Please see our Returns and Exchanges page for our policy.